Refund policy
Thank you for choosing Ashley's Seafood! We want to ensure your satisfaction with every purchase you make. Please read our refund policy carefully to understand how we handle refunds and returns.
1. Eligibility for Refunds:
To be eligible for a refund, the item must be unused, undamaged, and in its original packaging and we must be contacted within 10 days of purchase.
1. Eligibility for Refunds:
To be eligible for a refund, the item must be unused, undamaged, and in its original packaging and we must be contacted within 10 days of purchase.
2. Refund Process:
To initiate a refund, please contact our customer support team. Provide your order number, the reason for the return, and any relevant information. Our team will guide you through the return process and provide you with a return authorization if applicable.
To initiate a refund, please contact our customer support team. Provide your order number, the reason for the return, and any relevant information. Our team will guide you through the return process and provide you with a return authorization if applicable.
3. Return Shipping:
Customers are responsible for the cost of return shipping unless the item received was defective, damaged, or incorrect due to our error. We recommend using a trackable shipping method to ensure the safe return of the item.
4. Inspection and Processing:
Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund. If the item is approved for a refund, we will process the refund within 14 business days. The refund will be issued in the original payment method used for the purchase.
5. Non-Refundable Items:
Certain items are not eligible for refunds. These may include perishable goods. Please check the product description or contact our customer support team for specific details.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or a refund, and we may request photos or additional information to assess the issue.
7. Refunds for Promotional Items or Discounts:
If your purchase included a promotional item or was eligible for a discount, the refund amount will reflect the actual amount paid for the product, excluding any discounts or promotions.
8. Return Address:
To return an item, please ship it to the address provided by our customer support team. Do not send items back to the address on the original packaging.
9. Late or Missing Refunds:
If you haven't received your refund within the expected timeframe, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you've done these steps and still haven't received your refund, please contact us.
10. Contact Us:
If you have any questions or concerns about our refund policy, please don't hesitate to reach out to us.